Veolia North America
Greenfield, WI (Hybrid Remote)
Right before my career change into software development, I was advocating to transition out of my IT support role by making improvements to internal tools.
IT Support Analyst, Lead
04/2016 - 08/2018
Technical subject matter expert for desktop, mobile, network, and app platform troubleshooting. Worked closely with the innovation team to develop new solutions for modern IT management, including an IT web portal which served ~5K employees.
IT Support Analyst
01/2013 - 04/2016